Return & Refund Policy

Last Updated: June 2026

At ModSquadPK, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Customers may request a return within 7 days of receiving their order if:

• The item received is damaged or defective.

• The wrong item was delivered.

• The item is significantly different from what was ordered.

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition.

• All original tags, packaging, and accessories must be included.

• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

We do not accept returns for:

• Items damaged due to misuse or improper handling by the customer.

• Products that have been used, washed, altered, or worn.

• Sale, clearance, or promotional items unless they arrive damaged or incorrect.

Return Process

To initiate a return:

1. Contact our customer support team within 7 days of receiving your order.

2. Provide your order number, reason for return, and clear photos (if applicable).

3. Our team will review your request and provide return instructions.

Contact Information:

Phone: 0308-5667666
Email: modsquad542@gmail.com

Refund Policy

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.

If approved:

• Refunds will be processed within 5–7 business days.

• The refund amount will be issued through bank transfer, mobile wallet, or another mutually agreed payment method.

• Original shipping charges are generally non-refundable unless the return is due to our error.

Exchange Policy

If you receive a defective, damaged, or incorrect item, we may offer a replacement or exchange subject to product availability.

Cancellation Policy

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

ModSquadPK
Phone: 0308-5667666
Email: modsquad542@gmail.com

We value your trust and strive to provide the best shopping experience possible.